Refund Policy

Eligible one-time verification orders that receive no code are refunded to the wallet. Long-term rentals follow separate rules; purchasing rental access does not guarantee a particular website will send a code.

Cancel a number from your dashboard any time before it expires without having received a code, and the full purchase price is credited straight back to your wallet — in the same currency you paid in, subject to the review and safety limits below.

Refunds go to your Simvo wallet balance rather than back to your original payment method. This is Simvo's wallet-refund policy. The returned credit can be used for another eligible purchase.

Funds deposited into your Simvo wallet are non-refundable and cannot be withdrawn or transferred back to your original payment method — including your bank account, card, or crypto wallet. Once deposited, your balance exists only as Simvo wallet credit.

Your wallet balance can only be used to purchase services on Simvo. It has no cash value outside the platform and cannot be cashed out, sent to another account, or converted back to any payment instrument.

This applies regardless of how you funded your wallet — card, bank transfer, or cryptocurrency. If you deposited funds and no longer need them, the balance remains available in your wallet for any future Simvo purchase. It does not expire.

If a code did arrive on the number, the purchase is final — the number did what it was sold to do. This holds even if the destination service later rejects that number for its own reasons (some platforms block numbers they identify as virtual); we sell access to receive a code, not a guarantee about how a third-party service treats it afterward.

Long-term rental refunds are not automatic under the one-time-code policy. If provisioning fails or you have a problem with a rental, contact support with the rental ID so we can check its eligibility with the provider.

Eligible one-time orders without an in-time code return the original charge to the original wallet. A rolling daily safety limit can pause manual refund requests; contact support if this happens. Suspected abuse, disputed payments and specifically held orders may require a review. Rental access has separate eligibility rules. These checks do not turn a delivered code into a refundable purchase.

If something about a refund looks wrong to you, email contact@simvo.net and we'll look into it. A person replies within 12 hours.