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For anything about a specific number or payment, include the phone number or the amount and date — it saves a round trip.
Answers that are faster than emailing
A number never received my code
Eligible one-time orders without a code return to the wallet used to pay. Refund limits and review holds can apply; rentals have separate rules. See our refund policy.
Refund Policy →I funded my wallet but the balance did not change
Crypto confirmations can lag behind the payment itself. If it has not landed after 30 minutes, email us with the amount, the currency, and the transaction hash, and we will trace it.
I cannot sign in
Try a password reset first. If the reset email does not arrive, email us from the address you registered with and we will sort it out.
Reset your password →Which number should I buy?
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