Questions, answered

If yours is not here, get in touch — a person replies within 12 hours.

Getting a code

How fast does the code arrive?

Usually within seconds of the service sending it. Your inbox updates on its own — there is nothing to refresh.

What if no code comes through?

Eligible one-time orders without a code return to the wallet used to pay. Refund limits and review holds can apply; rentals have separate rules. See our refund policy.

Can I get a second code on the same number?

A single-use number is for one code. Rental checkout is currently unavailable. Check the rentals page for current plans and availability.

How long do I keep the number?

Up to one hour for a single code — the exact time is shown before you pay. After that it is returned and cannot receive anything.

What happens when a number expires?

Eligible one-time orders without a code return to the wallet used to pay. Refund limits and review holds can apply; rentals have separate rules. See our refund policy.

Why did the available number disappear?

Stock is shared and moves in real time as other customers and other services draw from the same pool. If a country runs out for a moment, another is usually available straight away — displayed availability can change; the price and stock are checked again before purchase.

Paying

How do I pay?

Deposits stay in their payment currency, with separate wallet balances. USDT credits USD. Select the wallet you want to spend from and review the exact charge before confirmation. Refunds return the original charge in the same currency. Older deposits already converted to USD remain USD.

What currency does Simvo use?

Prices can be displayed in your preferred currency. Your checkout shows the exact charge from your selected wallet. You can fund supported fiat wallets through KoraPay, or fund USD with USDT.

Does my balance expire?

No. Money in your wallet stays there until you spend it.

Why do prices differ between services?

We pay more for numbers that work with busier services, and pass that through. Cheaper countries are usually available for the same service.

How does the refund actually work?

Eligible one-time orders without a code return to the wallet used to pay. Refund limits and review holds can apply; rentals have separate rules. See our refund policy.

Coverage

Which services are supported?

2,265 at last count, across 204 countries — including WhatsApp, Instagram, Telegram, Fiverr and Upwork. If yours is not listed, "Any other service" works with most sites.

Can I choose the country?

Yes. Every service shows the countries it is available in, cheapest first.

Are these real phone numbers?

Yes — real numbers on real networks, from a shared pool. A single-use number is returned once your code arrives (or once it's cancelled with no code).

Are numbers private?

Each number and the codes it receives are visible only to the account that bought it. A single-use number is drawn from a shared pool, though, so treat it as temporary — don't use it anywhere you'd want to keep receiving messages long-term.

Choosing a number

What is Smart Pick, and how does Simvo choose a number for me?

When more than one route can supply a number, Smart Pick highlights the one with the strongest recent delivery performance for that service and country, weighing reliability, speed and price together — not just whichever is cheapest. You can always see the alternatives and pick a different one yourself.

Can I choose the operator myself?

Yes. Smart Pick is a recommendation, not a requirement — the purchase screen lists the other currently-available options too, and you can buy any of them instead.

What if the service rejects the number, or the country I picked doesn't work?

Eligible one-time orders without a code return to the wallet used to pay. Refund limits and review holds can apply; rentals have separate rules. See our refund policy.

Rules and limits

Is there a limit on how many I can buy?

No. Buy as many as your wallet covers.

Will every service accept a virtual number?

No, and this is worth knowing before you buy. Some platforms block numbers they identify as virtual, and some prohibit them in their terms. Check the terms of the service you are verifying — if it does not permit virtual numbers, do not use one.

Can I see the messages later?

Yes. Codes stay in your dashboard even after the number expires, so you can look one up afterwards.